Contact MAFEX
We’re here to help with any questions about our premium action figures. Whether you need product information, order assistance, or collector support, our team is ready to assist you.
Send Us a Message
Have a question about a specific figure, need help with your order, or want to know about upcoming releases? Fill out the form below and our team will respond promptly.
Our Information
Our Location
427 Market Street, Suite 201Philadelphia, PA 19106
United States
Email Support
We check our inbox regularly Monday through Friday, 9 AM – 6 PM EST.
Response Time
We aim to respond to all inquiries within 24 hours during business days. Weekend messages will be answered the following Monday.
Frequently Asked Questions
How can I check the status of my order?
Since we connect collectors with MAFEX figures through Amazon, you can track your order status directly in your Amazon account. For specific product questions or assistance, email us at hello@mafexstore.com.
When will upcoming MAFEX releases be available?
We update our collection regularly as new MAFEX figures become available. For information about specific upcoming releases or pre-orders, send us an email and we’ll provide the latest details.
Do you have information about rare or discontinued figures?
Absolutely. Our team stays current with the MAFEX market, including reissues and hard-to-find pieces. Contact us with the specific figure you’re looking for and we’ll help you find it.
Can you help me choose between different MAFEX versions?
Yes! We’re collectors ourselves and happy to provide guidance on which version might be best for your collection. Reach out with your question and we’ll share our insights.
Explore the Full MAFEX Collection
From iconic Spider-Man variants to premium Marvel, DC Comics, The Boys, and Star Wars figures—discover the complete lineup of highly detailed MAFEX action figures.
Shop MAFEX Collection